OUR POLICIES
ORDERING:
Orders may be placed on-line through our secure server or by phone, mail, or fax. We accept POs from Government Agencies, Schools, Libraries, etc. We also can set up client accounts for builders, construction companies, interior designers, etc. Please email us at FunkyLightsInfo@aol.com for more information.
SHIPPING AND HANDLING:
$0-$34.99 = $10.95
$35.00-$74.99 = $14.95
$75.00-$149.99 = $19.95
$150.00-$249.99 = $24.95
$250.00-$499.99 = $34.95
$500.00 - and up = $55.95
A $10 oversize charge may apply to furniture and large items.
Items that cannot be shipped UPS require a shipping quote.
Shipments to Canada may have additional customs charges, customer will be responsible for any customs or duty charges. Please e-mail us regarding us any international orders.
PRICE MATCHING:
We will price match any offer as long as it does not go below our manufacturer's minimum advertised price or our cost. To request a price match, process your order and then send an email to FunkyLightsInfo@aol.com Subject: Order price match. Include link to item on other website.
COUPONS/PROMOTIONS:
Any current Coupon Codes or promotions are listed on our FACEBOOK PAGE.
Please do not call or email for current promotions or coupon codes.
RETURNS:
We offer one of the best return policies for an online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs.
Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual shipping costs will be deducted from your total refund. In addition, some of our manufacturers charge a restocking fee which will be deducted from your refund should you wish to make a return. Our manufacturers typically charge between 15-30% as a restocking fee.
Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. Roundtrip shipping costs will be deducted from your refund as well as any restocking fees imposed by the manufacturer.
All returned products must be in original condition and packaging. We cannot accept returns that have been assembled or modified.
DAMAGED MERCHANDISE:
We package our items securely and work hard with our manufacturers to ensure items are packaged to withstand shipment. However, if your item arrives damaged, or arrives missing parts, you must notify us by email within 48 hours of delivery. (Most shipping companies limit claims to 48 hours of delivery)
Keep all original packaging until we notify you to either discard the product or that we will issue a call tag for pick-up.
If the item is damaged, we will make every effort to send you the necessary replacement parts or replacement item as quickly as possible.
FORMS OF PAYMENT:
We will accept payments made by Master Card, Visa, Discover, American Express, Purchase Order and Money Order.
SALES TAX:
We collect sales tax when the billing address is in the state of Ohio.
